With a contact record alone
the assistant knows the company, the contact and the date of the last exchange. It can suggest a follow-up without knowing whether the timing is appropriate.
Business Context Assessment
Your AI knows your documents. Does it understand your business?
For example, an assistant can read a customer record without knowing that an open complaint prevents the next follow-up. iSDO brings together the missing decisions, rules and exceptions for one specific workflow.
Discuss a use caseOne focused workflow. An initial context pack. A demonstration using your business questions.
- 1focused workflow
- 2working days in total
- €1,500excluding VAT · pilot package
What your documents may leave out
- Why does this customer receive an exception?
- Which decision still applies today?
- Who can authorise the next action?
Documents, conversations, applications and team knowledge: information is scattered. Business context connects it to a decision, a rule, a source and a responsible person.
Business context cannot be bought off the shelf. It needs to be built, maintained and passed on.
Start with one practical workflow
Choose a situation that matters to your business: preparing for a sales meeting, handing over a customer account or onboarding a colleague.
Identify what matters
We speak with the business leader and someone who knows the workflow. A limited sample of documents and conversations reveals useful sources, contradictions and missing knowledge.
Structure the context
We bring facts, current decisions, rules, exceptions, sources, owners and access permissions into an initial pack. Uncertainties and knowledge held by just one person are flagged.
Observe the difference
We compare answers to a few business questions before and after. You see clearer explanations, the sources used and the points that still need human approval.
What context changes
Illustrative example. No customer data.
preparing a sales follow-up.
SourceAn approved note
Critical factOpen complaint
Next stepManager approval
With documented context
an approved note states that a complaint remains open and that a manager must approve any follow-up. The assistant can flag this prerequisite and prepare the information for review.
The intended improvement: make a critical piece of information available at the right moment, with its source and the person responsible for approving it.
What you receive
Source map
A focused map of sources and knowledge gaps.
Context pack
An initial structured context pack, exportable in a common format.
Before / after
A documented comparison using a few business questions.
Action plan
A prioritised action plan to complete, maintain and use that context.
Pilot package : €1,500 excluding VAT
One business workflow, an agreed sample of documents and two working days in total, covering discussions, analysis, structuring and the review session. Scope and schedule are agreed before work begins.
Any integrations, development work or subscriptions are quoted separately. A Mnemory subscription is not required for the assessment.
Discuss a use caseBusiness context that stays under your control
iSDO explores these approaches within its own ecosystem. Mnemory can support the retention and sharing of context; #TerritoireDigital can help build the integrations needed to use it.
The assessment starts with your workflows and existing tools. Access is limited to the agreed scope, and information handling arrangements are defined before anything is shared. Your context pack provides a usable foundation beyond any single assistant or provider.
Explore Mnemory ↗ (in French)Frequently asked questions
Do we need to be using AI already?
No. The assessment can help prepare a first use case or clarify the limitations of an existing assistant. We start with a specific business situation.
Do we have to provide access to all our documents?
No. We agree on a limited sample and the access required. Some knowledge can be gathered through conversations without opening up all your systems.
Does the assessment guarantee reliable answers?
No. It aims to improve the available context and make limitations more visible. Sensitive decisions still require human approval, and demonstration findings apply only to the situations examined.
What happens afterwards?
You can implement the action plan with your own team or request further support. The assessment is a standalone service.
Where could you start?
Describe a situation where your team has to search for, reconstruct or explain the context again. Together, we can establish whether the assessment is a good fit.